Home >

Effective Telephone Interview

2010/11/3 16:28:00 61

Effective Principle Of Telephone Interview

telephone approach

essentials

- the importance of telephone interviews: improving work efficiency, saving time, visiting items (strangers, friends, friends), list of categories (guilds, friends, activities, magazines, associations, neighbours, classmates, business cards, and monthly phone calls.

2) telephone interviews

Principle

"Hot", "Zan", "refined", "stable" - (enthusiastic, compliment, concise, steady, happy, affirmative) the interview does not mean that the meeting is only about meeting time and place; (short and powerful, no more than 3 minutes) about interview (content) 7%, tone, mood, emotion 38%, body movements 55% use telephone script: benefit - 100% can be input when working, will not deviate from the topic;

3) the warm-up exercise before the telephone interview - do physical warming up exercise self affirming words - act immediately, I love myself; psychological Preview - the sense of last success; pay attention to expression - pay attention to facial expressions and body movements, think about the last successful feeling; do not be disturbed - invite others to answer the phone, call the phone tools - mirror, list (100), script, pen, white paper, itinerary, interview record;

　　4)重点要领--简短有力、创意性、吸引力开场白 ;热、赞、精、稳-热情、真诚、兴奋、信心、专业、轻松;三分钟原则 -不要在电话谈训练，记录谈话内容;三不谈 -产品、自己、公司;三要谈 -提升获利率、相关行业、家庭亲密度引起对方好奇 -兴趣、幽默一笑;名中脚本之要领 -完全陌生、缘故、推荐名单，熟识......等脚本;确定时间、地点 -见面时间、地点、再次敲定确认;高潮结束 -给对方的期待例：见了面，相信你一定会非常高兴的!约访中的赞美 -这时赞美，但求真心真诚自然约到人后，欢呼一下，保持心情，继续邀约、记录重点 -客户资料、约定时间及地点、约接电话的人也可以一口气打五十通电话、何访约来公司洽谈；

5) taboo - do not deceive customers by unreal words, exaggerate or exaggerate words, never criticize peers.

The power of faith tells you.

You will not get what you want, you will only get what you believe.